Quicktion

Trello Connection Issues

If you're having trouble connecting your Trello workspace to Quicktion or saving emails to Trello, this guide covers the most common issues and how to fix them.

Authorization Fails or Times Out

Symptoms

  • The Atlassian authorization window opens but fails to complete.
  • You see an error message after clicking "Allow."
  • The window closes but no integration appears in Quicktion.

Solutions

  1. Check pop-up blockers. Make sure your browser allows pop-ups from quicktion.io. Some ad blockers also interfere with OAuth windows.
  2. Try a different browser. If you're using a browser with strict privacy settings, try Chrome or Firefox with default settings.
  3. Clear cookies for Atlassian. If you're logged into multiple Atlassian accounts, the authorization may fail. Clear Atlassian cookies and log in to the correct account before connecting.
  4. Disconnect and reconnect. In the Quicktion dashboard, delete the failed integration and try connecting again.

Board or List Not Appearing

Symptoms

  • Your Trello board doesn't appear in the board selection dropdown.
  • The list you want isn't listed after selecting a board.

Solutions

  1. Check if the board is open. Quicktion only shows open (non-archived) boards. If your board is closed, reopen it in Trello first.
  2. Verify your permissions. You need at least normal member access to the board. If you're an observer, you won't be able to create cards.
  3. Check the correct workspace. If you belong to multiple Trello workspaces, make sure you connected the workspace that contains your target board. You may need to disconnect and reconnect with the correct Atlassian account.

Emails Not Saving to Trello

Symptoms

  • You forwarded an email but no card appeared in Trello.
  • The activity log in Quicktion shows an error.

Solutions

  1. Check the activity log. Go to your Quicktion dashboard and look at the activity feed. It will show the status of each email and any error messages.
  2. Verify the forwarding address. Make sure you forwarded to the correct destination address. Even a small typo will prevent delivery.
  3. Check your Trello token. If your Trello authorization has expired or been revoked, Quicktion won't be able to create cards. Disconnect and reconnect your Trello integration.
  4. Check if the board or list was deleted. If you deleted or archived the board or list in Trello after creating the destination, saves will fail. Update your destination to point to an active board and list.

Token Expired or Revoked

Symptoms

  • Emails that were saving successfully suddenly stop working.
  • You see "Unauthorized" or "Token expired" errors in the activity log.

Solutions

  1. Reconnect your Trello workspace. Go to the Quicktion dashboard, delete the Trello integration, and click Connect Trello to authorize again.
  2. Check Atlassian's connected apps. In your Atlassian account settings, check the "Connected apps" section. Make sure Quicktion is listed and hasn't been revoked.

Attachment Upload Failures

Symptoms

  • The card is created but some attachments are missing.
  • You see a note in the card description about skipped attachments.

Solutions

  1. Check file size. Trello has a 10MB per-attachment limit. Files over 10MB are skipped automatically, and a note is added to the card description listing the skipped files.
  2. Check attachment count. Very large numbers of attachments may cause timeouts. If you regularly receive emails with many attachments, check the activity log for any errors.

Cards Appearing in the Wrong List

Symptoms

  • Cards are being created but in a different list than expected.

Solutions

  1. Check your destination settings. In the Quicktion dashboard, open the destination and verify that the correct list is selected.
  2. Check if the list was renamed. If you renamed the list in Trello, the destination should still work (it uses the list ID, not the name). But if you deleted the list and created a new one with the same name, you'll need to update the destination.

Still Having Issues?

If none of the above solutions work, contact us with:

  • Your Quicktion account email
  • The destination name or ID
  • Any error messages from the activity log

We'll investigate and get back to you within 24 hours.

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